Won a Battle, Lost a War
I won a battle with Frontier last night -- but actually getting internet service. But it's at only 5M instead of 6M -- clearly lost the war on that one.
I also argued with Fleet/Bank of America for like half an hour b/c when they switched my accounts over during the merger they switched them incorrectly and I got charged a $12 monthly maintance fee -- umm no. After getting no help what so ever -- everything I was suggested was turned down -- like switch my account now and give me back the money for the fee you charged me incorrectly -- I was then basically told I was lying, that I was ruining a great 4 year relationship (great for whom exactly?!?!?) and that they would do nothing. Cliff Malloy was an ass. Thus in my self-rightousness I did get an address -- though not his directly -- and I found the anual report along with the President's name and a statement talking about how great their customer service should be.... clearly changing banks this week. The whole experience reminded me of Office Space (the way Mr. Malloy talked ummm yeah....) and that capital one comercial where they always say "no".
Check one for me, check one for Frontier and BOA.
Sigh
I also argued with Fleet/Bank of America for like half an hour b/c when they switched my accounts over during the merger they switched them incorrectly and I got charged a $12 monthly maintance fee -- umm no. After getting no help what so ever -- everything I was suggested was turned down -- like switch my account now and give me back the money for the fee you charged me incorrectly -- I was then basically told I was lying, that I was ruining a great 4 year relationship (great for whom exactly?!?!?) and that they would do nothing. Cliff Malloy was an ass. Thus in my self-rightousness I did get an address -- though not his directly -- and I found the anual report along with the President's name and a statement talking about how great their customer service should be.... clearly changing banks this week. The whole experience reminded me of Office Space (the way Mr. Malloy talked ummm yeah....) and that capital one comercial where they always say "no".
Check one for me, check one for Frontier and BOA.
Sigh
Comments