Fight the Good Fight

I've been fighting with Frontier of Rochester for over 4 weeks so far in attempts to get DSL service. Yesterday it was supposed to finally be installed, and it still wasn't. So after talking to tech support and initially was told "you'll just have to be patient" -- clearly if I was calling tech support I was not going to be patient after 4 weeks of waiting. So I pulled out my patented "that's not acceptable" line -- which worked as always. I talked to his boss, who tried to remotely access my modem - which didn't work. Then after a few phone calls back and fourth I'm told they'll send a tech out on Thursday -- ummm HELLS NO. So after again telling them that that was unacceptable they decided that they could work around my schedule and send a tech out tonight... In this whole process I learned that the job order to set up my internet was scheduled for TODAY -- not YESTERDAY like I was told. WTF? Frontier is aweful. In the whole process of talking to customer service to order I was lied to multiple times. Things like "Time Warner is not regulated by the FCC" -- ummm Yes they are. "That's the cheapest price I can give you" -- Ummm no it's not. "Everyone plugs in their PSII's in along with their computer" Not everyone.

Frontier should definately be expecting a phone call from me asking for a big old discount for my lack of service.

So frusterated!